At Pine Hill Needlepoint I strive to provide high-quality finishing and excellent service to all clients. To ensure smooth transactions and efficient management of finished projects please review the policies below.
COMMUNICATION
Once you have approved your final estimate, your pieces will be added to my queue, and work will begin. Progress updates will be provided within 2 business days of an inquiry. To request an update, please email pinehillneedlepoint@gmail.com. Text messages and phone calls are reserved for new client inquiries and for pickup or shipping of finished projects.
TURNAROUND TIME
At Pine Hill Needlepoint, I guarantee a 4 month turnaround of all projects from the date they are received. At this time I am unable to accomodate “rush” orders. This policy ensures each project received the time and care it deserves to achieve an heirloom, high-quality finish that stands the test of time.
SHIPPING
Clients are responsible for all shipping costs and insurance when sending items to Pine Hill Needlepoint. Return shipping and insurance are charged at a flat rate of $10. Pine Hill Needlepoint is not liable for loss or damage during shipping, and insurance on inbound shipments is highly recommended.
BLOCKING & CARE
Pine Hill Needlepoint is not responsible for loss, damage, or colorfastness issues that may occur during blocking or finishing. All pieces are handled with upmost care, but risk remains with delicate or non-colorfast materials.
PRICING & PAYMENT
A final estimate will be provided upon receiving your piece and must be approved before work can begin. Payment is due upon completion, and items will be shipped or made available for pickup once payment is received. Local pickup orders or orders shipped within the state of Texas are subject to applicable sales tax.
FINAL SALE NOTICE
All sales are final. Once a project is completed and payment has been received, no refunds, exchanges or returns will be accepted. Please review your work carefully before submission to ensure all details and expectations are met.
UNPAID ITEMS
Pine Hill Needlepoint is not responsible for any unpaid items left in our care for more than 30 days. Clients are expected to pay for services rendered promptly upon completion of the work on their project. If payment is not received within 30 days of notification that the item is complete, the item may be subject to storage fees or may be deemed abandoned.
ABANDONED ITEMS
If a finished item has not been paid for and/or picked up or arrangements have not been made within 30 days of completion, the item will become property of Pine Hill Needlepoint. I reserve the right to retain, sell or dispose of the item at my discretion. If you need additional time, please contact me to discuss alternate arrangements before the 30 day period expires.
